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Welcome
to Bound in Stitches secure online store! |
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CUSTOMER CARE - STORE POLICIES |
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At Bound in Stitches,
we take pride in offering you superior customer service and efficient order
fulfillment.
If there is ever anything we can do to make
your shopping experience more enjoyable, please let us know by contacting us
at
information@bound-in-stitches.com or by phone at 320-255-9021! |
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SHOPPING |
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SHIPPING AND RETURNS |
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How To Shop Online |
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Shipping and Handling Information |
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Search for Products |
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Shipping Rules and Restrictions |
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Product Availability |
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Returns and Exchanges |
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Privacy and Security Policy |
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ORDERING |
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ACCOUNT PROFILE |
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Order Processing and Payment Options |
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Create an Account |
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Sales Tax |
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Forgot your Password |
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Order Cancellation |
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Update Account Profile |
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Gift Wrapping Service |
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Wish List |
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Coupons |
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Lay-Away Program |
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Block-of-the-Month Programs |
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SHOPPING |
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HOW TO SHOP ONLINE |
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Thank you for shopping our website for your
quilting needs at bound-in-stitches.com! To shop online, choose a
department to browse in or search by keyword for products. Then add
individual items to your shopping cart. You can view your cart or
check out anytime you like. You may even save your cart as a wish list
for future shopping!
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Step One: Product Selection |
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Take your time to browse our wide selection of
products. Click the "add to cart" button to add the product selected
at the desired quantity to your shopping basket. If you need
additional assistance in locating a specific product, additional search
guidelines can be found in "Search for Products".
Minimum Orders.
Our products have a set amount that can be ordered. You may order more
than the set amount depending on the product you are ordering. Minimum
order for fabric yardage is one-half yard. |
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Step Two: Initiate Checkout Process |
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When you are ready to complete your order,
click the "view cart" button. |
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Step Three: Review Order Summary |
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Review the items you have ordered in your
shopping cart.
If you find you would like to change the quantity of a specific product you
ordered, change the number in the quantity field and then click "Update
Cart".
If you would like to apply a Special Product Promotion or Coupon that is
currently available to your order, enter the promotion code to the Promotion
Code field and click "Apply". Codes must be entered exactly as they
are caps sensitive.
To store an item to your "Wish List" to be purchased at a later time, click
"Save Cart" (Wish List).
To remove an item from your order, check the box area under "Remove" and
then click "Update Cart".
Click "Checkout" at the bottom of the page
to continue with the checkout process.
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Step Four: Create an Account, Billing
and Shipping Information |
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The first time you make a purchase with Bound
in Stitches, you may Create an Account.
Bound in Stitches offers two Checkout options.
Express Checkout is where no account is
needed and you are able to checkout with a single quick and easy form.
Create an Account is a convenient
option that saves your billing and shipping information for future
purchases. Creating an Account allows you to track your order, manage
your wish list, and many other benefits. |
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You will need to either confirm or enter the
required billing and shipping information. At Bound in Stitches,
we take pride in offering you superior customer service and efficient order
fulfillment.
Orders are processed within 48 business
hours of order placement. We ship domestically (including Alaska and
Hawaii) using UPS and the US Postal Service (USPS) and internationally using
the USPS International Priority Mail. Please Note: We are not
responsible for the receipt of international shipping. If a customer
wants tracking or insurance, they need to request it from us and will be
billed at the applicable rate. If tracking or insurance is purchased
and the package is not received we will assist in the tracking request but
we will not be responsible for the receipt of the package.
Any customs, duties or taxes are the
responsibility of the customer. |
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Once you have entered the required
information, press "Continue" to review your order prior to entering your
credit card details. |
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Step Five: Payment Information |
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The payment information screen summarizes your
order. If you have a Bound in Stitches Gift Certificate that you would
like to apply, enter the Gift Certification Number into the appropriate
field and click "Apply". At the bottom of the page enter
your credit card information and click "Complete Order."
You will receive an email confirmation message
that summarizes your order. |
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SEARCH FOR PRODUCTS |
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Bound in Stitches offer a wide array of
quilting kits, fabrics, Block-of-the-Month programs, books, patterns,
notions, and giftware. We realize there are times that you want to
quickly find a product. Our "Search" navigation section provides a
quick solution to finding what you are looking for.
From any Bound in Stitches page, our "Search"
navigation section can be found at the top of each page. Enter a key
word to assist in your search such as a product name or color name, or other
specific product characteristics such as batik, Block-of-the-Month, or
sewing machine needles. "Search" will display the products that we
have available that include the key word you entered. |
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PRODUCT AVAILABILITY |
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Maintaining accurate and up-to-date inventory
is very important to Bound in Stitches. Items that appear on our
website are available for purchase, however sometimes we may deplete our
inventory completely.
Temporarily Out of Stock or Backordered Items
If a product is out of stock when you place your order, we will notify
you immediately by email or telephone. We will do our best to provide
you with an estimated date of when the product will be in stock once again.
Anticipated delivery dates are, at times, dependent on issues beyond our
control and are subject to change. Backordered items are shipped as
soon as they are available. You will not be charged for any time until
it has been shipped. Please notify us by email or telephone should you
prefer to cancel a backordered item. |
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PRIVACY AND SECURITY POLICY |
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Bound in Stitches is committed to providing a
safe and enjoyable shopping experience. We understand how important
privacy and security are to your shopping experience.
Please feel free to read our Privacy and
Security Policy. |
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ORDERING |
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ORDER PROCESSING AND PAYMENT OPTIONS |
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Orders are processed within 48 business hours
of order confirmation. Ordering requiring priority shipping will be
processed the same day if received prior to 1 PM, central standard time,
Monday through Friday. |
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Accepted Forms of Payment |
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Credit Cards |
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Bound in Stitches accepts MasterCard and Visa. While placing your order,
you will be prompted to enter your credit card number, expiration date,
verification code from the back of your card, and your name as it appears on
the credit card.
Bound in Stitches believes in privacy and security and wants to make sure
you are in possession of your credit card when placing your order. |
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Personal Checks |
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Bound in Stitches accepts payment by paper
check for accounts drawn on banks within the U.S.A. If you prefer to
mail a check for your order, please leave a note in the comments section of
your order form and choose the "Check" payment option during your
online checkout. Items will be shipped after payment is received and
your check has cleared the bank. Please allow a minimum of seven
banking days for your check to clear.
Mail your check to:
Bound in Stitches
2078 - 45th Street NE
Sauk Rapids, MN 56379 |
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Thank you for shopping with us!
If you have any concerns or questions regarding your order, please contact
us via email
at
onlinesales@bound-in-stitches.com or by dialing customer service at
320-255-9021.
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SALES TAX |
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In accordance with applicable law, Bound in
Stitches currently collects sales tax in the state of Minnesota. Sales
tax is applied to the total amount of your order, including shipping charges.
No sales tax is charged on the purchase of
Bound in Stitches Gift Certificates. However, purchases that are paid
for with Bound in Stitches Gift Certificate will be charged sales tax where
required.
No sales tax is charged on the purchase of
Bound in Stitches Classes.
International order (outside of the US) may
be subject to customs duties and taxes. |
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ORDER CANCELLATION
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It is Bound in Stitches desire to fulfill
every order that is placed on our website. However, there may be
issues that arise requiring us to cancel an order.
Cancelable situations include: |
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An item that has been discontinued |
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Customer sends an email requesting us to
cancel an order |
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The billing and/or shipping address is
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Payment information can not be processed |
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Duplicate order received |
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When a cancellation occurs, Bound in Stitches
will notify you with an email confirming the status of the order and the
reason for the cancellation. |
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GIFT WRAPPING SERVICE |
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Bound in Stitches offer FREE gift wrapping
with any purchase! Please telephone or email us with your request.
All items will be gift wrapped in a beautiful package. |
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COUPONS |
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Coupon discounts apply only to regularly
priced merchandise. Clearance and sale items are excluded. |
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BLOCK-OF-THE-MONTH PROGRAMS |
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When you register for any of our
Block-of-the-Month programs, it is understood that you are registering for
the entire program. We will abide by this policy and prepare a kit for
you each month with the understanding that you will remain in the program
for the duration. If you must cancel out of any block-of-the-month
program there may be a cancellation fee.
We require a credit card number on file and
will charge your card each month for the monthly cost of your program plus
shipping and handling. Programs vary, please read each program for
length of program and associated shipping and handling costs.
Block-of-the-Month registration fees are non-refundable. |
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SHIPPING AND RETURNS |
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SHIPPING AND HANDLING INFORMATION |
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Our goal at Bound in
Stitches is to ship your order within 48 hours. Orders are shipped Monday
through Friday, excluding Holidays. We ship by US Postal Service Priority
Mail, US Postal Service Parcel Post or by UPS depending on the ship-to address, our location,
and the weight of your order.
The shipping displayed on your
order summary will be only an estimate.
Our experience has shown that UPS and the US Postal Service provide a wide array
of shipping options to most U.S. and international locations. It is our
goal to process and ship your order efficiently and cost effectively.
UPS can not deliver to post
office boxes. Bound in Stitches does not ship C.O.D.
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Domestic
Shipping & Handling Fees
Note:
Shipping
charges are estimates. Actual shipping charges are based on your order
value, weight, zone and insurance value. A receipt will accompany package
showing actual shipping charges.
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Order Value |
Standard Shipping
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Purchases up to $19.99 |
$7.50 |
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$20.00 to $39.99 |
$8.50 |
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$40.00 to $59.99 |
$9.50 |
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$60.00 to $79.99 |
$10.50 |
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$80.00 to $99.99 |
$11.50 |
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$100.00 to $119.99 |
$12.50 |
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$120.00 to $139.99 |
$13.50 |
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$140.00 to $159.99 |
$14.50 |
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$160.00 to $179.99 |
$15.50 |
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$180.00 to $199.99 |
$16.50 |
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$200.00 to $219.99 |
$17.50 |
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$220.00 to $239.99 |
$18.50 |
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$240.00 and up |
$22.50 |
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International Shipping & Handling Fees
Note:
Shipping charges are estimates. Actual shipping charges are based on order
value, weight, zone and insurance value. A receipt will accompany package
showing actual shipping charges.International Shipping & Handling Fees |
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Please Note: We are not responsible for the receipt of international
shipping. We send our international packages via the least expensive
method but if a customer wants tracking or insurance they need to request
it from us and will be billed at the applicable rate. If tracking or
insurance is purchased and the package is not received we will assist in
the tracking request but we will not be responsible for the receipt of the
package. |
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GLOBAL PRIORITY COUNTRIES: |
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We ship Global Priority Mail to all countries that are on the Global
Priority system. A Global Priority Mail shipment to Canada, Mexico, and to
all other countries is billed at actual shipping costs. In most cases,
Global Priority Mail is less expensive than surface mail and will arrive
in approximately one week as opposed to 6 to 8 weeks surface. Shipments
that are over 4 lbs or will not fit into the USPS large flat rate envelope
will be billed as quoted by USPS. |
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NON-GLOBAL PRIORITY COUNTRIES: |
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Shipping prices to non-Global Priority Mail Countries can vary widely.
Please specify when ordering whether you want surface or air shipping.
Shipping charges will be billed as quoted by the US Post Office. |
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SHIPPING RULES AND RESTRICTIONS |
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How Are Shipping Charges Calculated? |
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At Bound in Stitches, we try to keep shipping costs down to the minimum.
Our shipping charges are for shipping & handling, meaning not only will
you be charged for the actual cost of shipping your order, but for the
other costs associated with shipping your order. These costs include but
are not limited to: postage fees, envelopes, boxes, packing materials,
tape, labels, equipment necessary for processing your orders (scales,
software, dedicated printers etc.), labor to process and package your
order. These are just some of the costs directly associated with shipping
your orders in a timely and cost effective manner. Please note that
shipping rates quoted on your order may not be the actual shipping cost,
as we will manually adjust for any considerable differences. For example,
if ordering just one pattern, shipping is quoted at $6.95, we adjust that
accordingly and you can assume one pattern will not ship for more than
$3.95. If you are ever in question of any of our shipping rates, please do
no hesitate to contact us at
onlinesales@bound-in-stitches.com. |
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Discounted Sale Items |
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Shipping costs for discounted items will be figured according to the
full price of each item, and not the discounted price. Our web store
figures shipping and handling according to the dollar total of the order,
and we cannot change this. Thus, when discounted items are ordered, we
will adjust shipping costs upon billing to reflect the non-discounted
prices of these items. |
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RETURNS AND EXCHANGES |
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Customer satisfaction is of the utmost
importance to Bound in Stitches.
All orders
are inspected twice before shipping.
You must
notify Bound in Stitches of any discrepancies in your order within 30 days.
Please
contact our customer service line at 320-255-9021 prior to returning your
order. We would like the opportunity to personally understand the
reason for the return, saving you time and effort associated with
repackaging and returning your order.
All
Sales from our Clearance Categories and all Special Orders are final. No
returns are accepted. Club memberships and Block-of-the-Month registration
fees are non-refundable.
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Upon pre-approval, Bound in Stitches will refund/exchange an item: |
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If Bound in Stitches shipped you an item
in error |
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If the item you ordered does not meet your
satisfaction and the order was shipped within the past 30 days. |
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If the fabric is found to be defective.
Fabric cannot be returned if it has been laundered, cut or stitched. |
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All returns must be in the original condition and packaging and have no
smoke odor to them. |
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If the approved return is accompanied by
the original packing list. |
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Bound in Stitches will not refund/exchange an item: |
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If the return has not been pre-approved |
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If the product returned has been altered |
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If the product is a book, pattern, or kit
that includes a pattern (due to copyright issues) |
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Cut yardage cannot be returned |
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Returns will be refunded to the account used
to complete the original order. We will credit your account only after
acknowledging receipt and upon inspection and approval. If you are
returning a gift, we ask that you comply with all the refund/exchange
requirements listed above to receive a certificate to exchange your item for
another Bound in Stitches product. |
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Bound in Stitches Special Note: |
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Shipping charges for the original order and
the return shipment are non-refundable unless Bound in Stitches sent you an
item in error. All packages must be sent prepaid. We do not
accept C.O.D. deliveries. |
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ACCOUNT PROFILE |
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CREATE AN ACCOUNT |
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The first time you make a purchase you will
Create an Account. Once you
have created your account, you will need to remember your login id and
password to access your account information for future purchases. If
you forget your account password, you may have it emailed to you from the
account log-in page.
When you visit the store to make future
purchases, go to the My Account
page and log in to use your saved shipping and billing information in the
check out. |
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FORGOT YOUR PASSWORD |
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If you have forgotten your password when you
established your account, press "Forgotten user name
and password" on the My Account
page. We will send you a confidential reminder of your saved password. |
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UPDATE ACCOUNT PROFILE |
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So that we are able to get your purchases to
you in a timely manner, please let us know about any changes with your
mailing information or credit card. We provide an option to make
updating your billing information faster and easier for you. Just
click on the "Update Account Profile"
and make the necessary changes. It is safe, easy, and free of charge! |
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WISH LIST GIFT REGISTRY |
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At Bound in Stitches, you have the ability to
add products to your personal Wish List. Your Wish List is like a
temporary Shopping Basket. You can email your Wish List to your
friends or use it to gather the products you really want to purchase, but
are not ready to yet. You may also use this option if you have to
leave our website before completing your purchase. By storing your
products in your Wish List you can quickly transition them at a later time
into your Shopping Cart. Our Wish List is easy to use!
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How to Use our Wish List Gift Registry |
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Select the items you want into your shopping
cart, then select Save Cart "Wish List". |
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Enter your email address and the email address
of the person you want to send your Wish List to along with a |
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message. |
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The contents of your cart will be saved with
an ID Number that will then be emailed to both of you. |
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You (or your friend) will be able to retrieve
the contents of the wish list by returning to the site and clicking
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on "Checkout". Just insert the wish list ID
Number from your email and the contents of the cart will reappear like
magic! |
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BOUND IN STITCHES LAYAWAY PLAN AND POLICY |
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Bound in
Stitches is pleased to offer a 60-Day Lay Away Plan
on orders of $75.00 or more (excluding Block-of-the-Month Programs).
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Bound in Stitches Layaway Plan |
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Customer agrees to pay 3 installments over 3 consecutive months.
Shipping charges and sales tax (where |
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applicable) are the responsibility of the customer. |
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Initial charge of 1/3 the total amount due from order total is
immediately charged to customer's credit card |
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and items are set aside for customer. |
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One month (30 days) later the 2nd month installment will be
automatically charged to customer's credit card. |
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Finally, on month 3 (60 days), we will charge the remaining balance, and
ship package to customer. |
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At anytime during the layaway program, the customer may request (via
email) that we finalize the order. |
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Bound in Stitches Layaway Policy |
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Customer agrees to purchase merchandise
with three payments within a 60-day period. |
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The payments will be automatically
generated by Bound in Stitches with your on file credit card
information. |
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Customer must have valid credit card
information, mailing address, phone number, and email address with |
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initial order. |
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Merchandise will be shipped after
receiving final payment. |
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Layaway merchandise will be cancelled and
merchandise returned to stock for any unpaid payments. |
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Once an order is placed on Layaway, it
cannot be modified or cancelled. |
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All Layaway sales are final. Once
the customer commits to the merchandise on layaway, he/she is
responsible |
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for the remainder of the balance. |
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All deposits are non-refundable,
non-returnable. |
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Bound in Stitches offers this service with
no fees, set-up charges or interest. This is one of our many ways
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to service our wonderful customers! |
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Should you have any questions, please
email us at onlinesales@bound-in-stitches.com. |
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